How it works
Three steps, no guesswork
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We pick and palletise
Your boxes come off the shelf at whichever Florida warehouse holds them, get stacked no more than eight high, corner-guarded, wrapped and strapped. We photograph every pallet before it leaves, so if something arrives damaged there is a record of the condition it shipped in — which is what a carrier claim turns on.
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The carrier calls you
Within an hour of booking you get the carrier name, the PRO tracking number and a delivery window. When the pallet reaches your local terminal, the carrier phones you to set an appointment, normally one to two business days later.
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You inspect, then sign
The driver unloads to the curb. Walk the pallet, check the boxes, and note anything damaged on the receipt before you sign it. Then it is yours — and we follow up the day after to make sure nothing went sideways.
Methods
What ships how
| Order size | Method | Delivered to | Typical transit |
|---|---|---|---|
| Samples | FedEx or UPS parcel | Your front door | 2–3 business days |
| 1–3 boxes | FedEx or UPS parcel | Your front door, no signature | 3–5 business days |
| 4+ boxes | LTL freight, by appointment | Curbside | 4–8 business days |
| Transit only. Add 1–2 business days after payment clears for us to pick, palletise and ship. | |||
| Full container | FTL or ocean container | Dock or drop-trailer | Quoted per shipment |
We quote freight against your ZIP and show you the number before you approve the order. It is not buried in the square-foot price and it is not a surprise at the end — you see the product cost and the freight cost, and you approve both together.
Holding stock in three Florida warehouses is what keeps it low: most Florida addresses are a short lane from Jacksonville, Miami or Orlando. If a liftgate is needed — at a residential address it usually is — that carrier surcharge is in the same quote, not added afterwards.
Delivery day
Read this before the truck arrives
Two people, one hour, and a look at every box before you sign. That is the whole job — but the inspection is the part that matters, because a signature on a clean receipt is you telling the carrier the freight arrived undamaged.
- Have a second person. Boxes run 45–60 lb and the driver does not carry them in.
- Clear the curb. A pallet needs a flat spot the liftgate can reach.
- Open the wrap and look. Crushed corners and punctures are what you are checking for.
- Write it on the receipt. Before signing. Photographs afterwards, to us within 48 hours.
- Never refuse the shipment. Refusing voids most freight claims. Accept it, note the damage, photograph it, call us.
Shipping FAQs
The questions we get asked most
How long does delivery take?
Samples go out the same day if you order before 2 PM and land in 2–3 business days.
Everything else has two stages. We pick and ship within 1–2 business days of payment clearing; then it is 3–5 business days in transit for a parcel order of one to three boxes, or 4–8 for a freight order of four or more. So plan a freight order as 5–10 business days door to door, not 4–8.
Is delivery really curbside?
Yes, and this is the part people are most often surprised by, so we would rather over-explain it. The freight driver brings the pallet to the curb on a liftgate and puts it down. They do not carry boxes into the house, up a driveway, or into a garage. A box of LVP weighs 45–60 lb, so have a second person there, or arrange for your installer to receive it.
Will the carrier call me before they come?
They will. Once your pallet reaches the local terminal, the carrier calls to book a delivery appointment — usually within one to two business days of it arriving. Pick a window when you or somebody you trust can actually be there. Missed appointments get re-attempted once or twice, and after that terminals start charging storage.
What do I do if something arrives damaged?
Inspect every pallet and every box before you sign the delivery receipt, and write the damage on the receipt if you see any. Then take photographs and send them to us within 48 hours.
Do not refuse the shipment. We know it feels like the right move. It is not — refusing voids most freight claims, and it turns a problem we can fix in days into one that takes weeks. Accept it, note the damage, photograph it, and call us. We replace damaged boxes while the carrier claim runs in the background; that is our problem, not yours.
Do I need a liftgate?
If you do not have a loading dock, yes — which means almost every residential address and most small commercial ones. We add it at booking. It carries a carrier surcharge that we show you on the invoice rather than burying it.
What does shipping cost?
It depends on your address and how much you are ordering, so we quote it against your ZIP and show you the number before you approve anything. What we will not do is let you get to the end and then surprise you with it.
Three Florida warehouses is what keeps it low — most Florida addresses are a short lane from Jacksonville, Miami or Orlando.
Do you ship outside Florida?
We do, but not at the flat rate. We have three warehouses in Florida (Jacksonville, Miami and Orlando), and the delivered pricing on this site is built around those lanes. Outside Florida we quote the freight for your address before you pay anything. Alaska and Hawaii ship to a forwarder in the lower 48 and you arrange the final leg. Call (786) 723-7407 and we will price it properly.
Can I pick it up myself?
Ask us. We hold stock in Jacksonville, Miami and Orlando, and for some orders collection is straightforward. It depends on the warehouse and what else is moving that day, so call before you drive anywhere.